Hold your horses, Monster Truck fans! Lost your tickets and the arena feels like a mud-pit of confusion? Don’t worry, we’ve all been there (except maybe for Outback Thunda, that guy’s got his priorities straight). Here’s how to get back in the driver’s seat and roar your way back to the show!

Pit Stop 1: Double-Check Your Email Pit Crew

• Old Emails Gone Rogue: Did you ditch your Hotmail like a rusty monster truck frame? Make sure you’re using your current email address when buying tickets. Hotmail.com.au vs Hotmail.com might seem like a minor drift, but it can send your tickets flying into the digital void!
• Typos Terrorize: Typos are like gremlins lurking in your inbox. Double-check your email address for any sneaky characters hanging out in the wrong lanes. A missing letter or rogue number can leave your tickets stranded in email purgatory.

Pit Stop 2: Fuel Up Your Inbox

• Junk/Spam Slalom: Sometimes, even perfect emails get caught in the spam filter’s fiery hoops. Take a pit stop in your junk or spam folder and see if your ticket confirmation is hiding there, eager to rejoin the race.
• Inbox Inspection: Did you skip past the ticket email in your inbox’s fast lane? Take a slow cruise through your inbox and give it a thorough search. You might find your precious ticket tucked away under a pile of newsletters or buried in a subfolder.

Still Lost in the Mud? Let Our Crew Help!

If you’ve checked your email pit crew, refueled your inbox, and your tickets are still missing, don’t worry! Our friendly Monster Truck crew is here to help. Just follow these steps:

1. Contact us: Roar on over to our contact page. We’ll be happy to help you diagnose the problem and get you back on track to experiencing the ultimate Monster Truck mayhem.
2. Tell us what’s up: Let us know the email address you used for purchase, the event you were going to, and any other details you can remember. The more info, the faster we can get you back in the stands!
3. Sit back and relax: We’ll work with you to find your tickets or, if necessary, issue replacements. You won’t miss out on the mud-slinging madness!

Remember, a little preventative maintenance goes a long way! Keep your email address updated, avoid typos, and check your junk/spam folders before declaring your tickets lost. With these tips, you’ll be roaring with the crowd and cheering on your favorite Monster Trucks in no time!

Get ready to unleash your inner monster and make some unforgettable memories! See you at the show!

Vroom Vroom!

The Monster Truck Promotions Australia Team

P.S. Don’t forget to check out our FAQs and Terms & Conditions for more information about ticket purchases and refunds.

Terms and Conditions

Please read them carefully before purchasing tickets or participating in any activities.

Content and Copyright:

• We proudly own all the materials on our website, including images, text, and information. You can enjoy them for personal use but cannot reproduce, copy, or resell them without our written permission.

Ticket Refunds and Exchanges:

• Event Cancellations: We only offer refunds or exchanges if we cancel an event. Changes in your personal circumstances or event rescheduling due to weather or global health crises don’t qualify for refunds. We’ll reschedule when possible, but refunds are only issued in extreme cases at the promoter’s discretion.
• Ticket Liability: In case of cancellation, our liability is limited to the ticket price (including fees). We’re not responsible for any other expenses, like travel or accommodation.

Cancelled Events:

• Contact us: If an event is cancelled, please reach out to us for refund information. We’ll offer you seats at the rescheduled event or a refund if it’s not rescheduled.
• Refund process: Refunds for pre-event tickets will be the full amount (including handling fees), excluding delivery charges. Partial refunds may apply if only part of a multi-day event is cancelled.
• Retail outlet purchases: If you bought your ticket from a retailer, return it directly to them.

Staying Informed:

• Cancellation updates: We’ll make every effort to notify you of event cancellations via Facebook and our website. However, we can’t guarantee you’ll receive the notification before the event.

Variations and Rescheduling:

• We reserve the right to change artists, programs, prices, venues, seating arrangements, and audience capacity. No refunds will be given unless under extreme circumstances at the promoter’s discretion.
• Weather-related rescheduling: We may reschedule events due to weather or other situations affecting performers, staff, or the audience. We’ll notify you through Facebook and our website.

Ticket Validity:

• We can deny entry if your ticket is damaged, invalid, or not purchased from an authorized source.

Reselling and Scalping:

• Reselling tickets without our written consent is strictly prohibited. This includes online auctions, unauthorized websites, and commercial purposes. Violating this condition may lead to cancellation of your ticket and denied entry.

Scalping Warning: Reselling tickets in certain situations may be illegal and attract criminal penalties.

Thank you for choosing Monster Truck Promotions Australia! We hope you have an unforgettable experience with us.